FAQ

Support

Frequently Asked Questions

1. General Questions

Is Purelyn available in physical stores?

Purelyn products are currently sold exclusively through our official website. This lets us ship your order directly, control quality at every step, and keep our prices lower than what you'd find through a third-party retailer.

What does the 30-day guarantee cover?

You can try Purelyn for a full 30 days. If you're not satisfied after following the recommended use, reach out to us at support@purelyn.co and we'll help make it right.

Conditions:

  • Refund requests must be made within 30 days of receiving your order
  • We ask that you've followed the recommended daily use before requesting a refund
  • A small processing fee may apply — full details are in our Cancellation & Refund Policy

2. Product Questions

How do I use Purelyn Lymphatic Drainage Drops?

Take one dropper (around 1 mL) once or twice daily, mixed into water, tea, or juice, or directly under the tongue. For best results, use consistently and stay well hydrated throughout the day. Full instructions are also included on the product label.

What's in the formula?

Our drops are made with a blend of herbal ingredients — including Cleavers, Red Clover, Stillingia Root, and Prickly Ash Bark — chosen for their traditional use in supporting lymphatic flow. No alcohol, no added sugar, and nothing artificial. The full ingredient list is on the product page.

Are there any side effects?

Purelyn is made from plant-based ingredients and is generally well tolerated. That said, if you're pregnant, nursing, taking medication, or managing a health condition, we recommend checking with your doctor before starting any new supplement.

3. Payment Questions

Which payment methods are accepted?
  • Credit Card (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
Can I change or cancel my order?

Yes — as long as your order hasn't shipped yet. We typically dispatch within 1–2 business days, so please contact us as soon as possible at support@purelyn.co. Once tracking information has been issued, we're no longer able to make changes.

4. Shipping & Delivery Questions

What are the shipping costs?

Free shipping on all orders over $35. For orders under that amount, shipping is a flat $4.99 (or $9.98 for express), calculated at checkout.

How long does delivery take?

Most orders to the United States, United Kingdom, Canada, and Australia arrive within 7–15 business days. You'll receive a shipping confirmation email with a tracking link as soon as your order is dispatched. Delivery to remote areas may take a bit longer — see our Shipping Policy for full details by region.

What happens if I entered the wrong delivery address?

Reach out to us right away if you spot a mistake. If your order hasn't shipped yet, we'll update the address for you at no cost. If it's already on its way, additional shipping charges may apply to redirect the package.

My package hasn't arrived — what should I do?

First, check your tracking link for the latest status — sometimes carriers show brief delays that resolve on their own. If it's been longer than expected, email us at support@purelyn.co with your order number and we'll look into it right away.

5. Contact & Returns

How can I request a return or refund?

Email us at support@purelyn.co within the applicable window (14 days for unopened items, 30 days under our satisfaction guarantee) with your order number. We'll walk you through the next steps — in most cases, you won't need to ship anything back to us. Full terms are in our Cancellation & Refund Policy.

How can I contact Purelyn?

Our support team is real people, not a bot. Email us anytime at support@purelyn.co and we'll get back to you as soon as we can.